Returns & Refunds

I hope you will love your new artwork. Every piece is carefully prepared and packaged before leaving my studio.

Returns & Right of Withdrawal

If you wish to return an order, please contact me at tinamariaelena@hotmail.com within 14 days of receiving your order, including your order number.

You have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason, where applicable under consumer law.

You can exercise this right by sending me a clear statement of your decision to withdraw by email. You then have a further 14 days to send the artwork back.

Please contact me before returning an item so I can provide return instructions.

Return Shipping & Packaging

For returns made under the right of withdrawal, you are responsible for arranging and paying for return shipping.

I strongly recommend using a tracked and insured shipping service, particularly for original artworks.

Please package the artwork carefully to protect it during transit, preferably using the original packaging where possible.

You are responsible for any reduction in the artwork’s value resulting from handling beyond what is necessary to inspect its nature and characteristics.

Refunds

If you exercise your legal right of withdrawal, I will refund the payments received from you, including standard outbound delivery costs where required by applicable law. Any additional costs for an upgraded delivery service are not refundable.

Refunds will be issued without undue delay and no later than 14 days after I have been informed of your decision to withdraw. I may withhold the refund until I have received the returned artwork or you have provided evidence of having sent it back, whichever occurs first.

Refunds will be made using the original payment method unless otherwise agreed.

Exchanges

If you would like to exchange an artwork or art print for another piece or size, please contact me.

The easiest option is usually to return the original item in accordance with the return policy and place a new order.

Damaged or Incorrect Orders

Every artwork is carefully packaged to ensure it arrives safely.

If your parcel shows visible signs of damage upon delivery, please refuse the delivery if possible and ask the courier to return it to the sender.

If the parcel has already been delivered, or you discover damage after opening it, please contact me as soon as possible at tinamariaelena@hotmail.com.

Please include your order number and photographs of the damaged artwork and packaging. Keep the packaging if possible until the issue has been resolved.

If you receive an incorrect or damaged item, I will help resolve the issue in accordance with your applicable consumer rights, at no additional cost to you where required by law.

Your Consumer Rights

Nothing in this policy limits your statutory rights under applicable consumer protection laws, including your rights relating to faulty or incorrectly described goods.

For any questions about returns, refunds or your order, please contact me at tinamariaelena@hotmail.com.