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Frequently Asked Questions
ARTWORK & PRINTS
Original artworks on paper and the art prints are sold unframed, allowing you to choose a frame that suits your home and personal style.
I often recommend natural oak, walnut or simple black frames.
Solar Impressions textile artworks are mounted on wooden dowels and ready to hang, unless otherwise stated in the product description.
Solar Impressions are original artworks created by hand using sunlight and light-sensitive processes.
To preserve your artwork, keep it away from prolonged direct sunlight, moisture and damp environments.
For textile artworks, do not wash. If needed, iron gently on a low setting from the reverse side.
Each piece is unique and should be handled with care.
My art prints are produced from the correct print files to accurately reproduce the colours, textures and delicate details of the original artwork. Please note that the images shown on the webshop may not always be high-resolution, but they represent the actual prints you will receive.
Prints are sold unframed and carefully packaged for shipping.
Please refer to each product description for information about paper and available sizes.
You can find the dimensions of each artwork in its product description, listed in both centimetres and inches.
For art prints, the listed dimensions refer to the paper size unless otherwise stated.
For original artworks and Solar Impressions, please check the individual measurements, as sizes may vary from piece to piece.
SHIPPING & ORDERS
Yes, I ship internationally from Denmark to most countries around the world.
Shipping costs are calculated at checkout, and free worldwide shipping is available on eligible orders over $250 USD.
If your country is not available at checkout, please feel free to contact me. I’ll be happy to look into the shipping options.
For customers in Brazil, shipping may require additional customs information, including a CPF or CNPJ tax identification number. Please contact me before ordering so we can explore the available options.
Please note that I currently do not ship to Russia.
Please allow 5–8 business days for your order to be carefully prepared and packaged before shipping.
Delivery times vary depending on your destination and the shipping service. You will receive an email when your order has been shipped.
For orders shipped outside the EU, customs duties, import taxes or handling fees may apply depending on your country’s regulations.
Any additional charges are the responsibility of the customer and are not included in the purchase price or shipping costs unless otherwise stated at checkout.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.
Please also check your spam folder as the email sometimes ends up there.
If you have any questions about your order, please feel free to contact me.
RETURNS & EXCHANGES
I hope you’ll love your new artwork, but if you’re not completely happy with your purchase, please contact me to arrange a return.
Please email me with your order number before returning anything.
Returned artworks must be carefully packaged and returned in their original condition.
Return shipping costs are the responsibility of the customer, unless the item is incorrect.
For full details, please see the Return & Refund Policy.
If you’d like to exchange an artwork for another piece or size, please contact me first.
The easiest way is usually to return the original item and place a new order.
Once the returned artwork has been received and inspected, a refund will be processed in accordance with the Return & Refund Policy.
Every artwork is carefully packaged to ensure it arrives safely.
If your parcel shows visible signs of damage upon delivery, please refuse the delivery if possible and ask the courier to return it to the sender.
If the parcel has already been delivered or the damage is only discovered after opening it, please contact me as soon as possible.
Include your order number and photographs of the damaged artwork and packaging. Please keep all original packaging until the issue has been resolved.
I’ll be happy to help find a suitable solution.