FAQ

A collection of frequently asked questions.
Please also have a look at my Conditions of Sale

Prints

My prints are always limited edition, signed and numbered. Printed on white 210 g. paper.

Sizes

The sizes on my website and on instagram and facebook are the sizes of the paper – not the painted object/motive.

Pricing

All prices are listed in USD.

All orders are processed through PayPal where regular credit cards are also accepted.

Free shipping on all orders over $100.

Shipping

I ship worldwide.

I currently ship orders 2-4 times a week. Arrival time may vary according to destination, but the standard shipping time is 1-3 weekdays, once the order is shipped.

DHL is my current shipping deal and they provide customers with a tracking number when the item is shipped.

However, please note, all VAT or other import taxes that are applied by the postal service in your home country (sometimes up to 25%) are in the responsibility of the buyer and will not be paid in part or in full by Tina Maria Elena. While we regret any delays that may be caused by postal and costums processing in other countries, Tina Maria Elena cannot be responsible for them. Please research your local rules before shipping.

Free shipping on all orders over $100.

Returns

If unfortunately my originals and limited edition prints doesn’t meet your expectations or if you’re unhappy with your order for any reason, simply return the item in its original packaging (within 30 days of purchase) please send an email to tinamariaelena@hotmail.com to arrange for a refund. Return costs however will not be covered.

Exchange

Same procedure as returns. You’ll send the original/print back, and place a new order. Your payment from the first order will be refunded, once we receive the original/print in a good condition.

If you make an order by mistake, it can be cancelled within 12 hours of being placed. Write an e-mail to tinamariaelena@hotmail.com with your name, and order number.

If you write a wrong shipping address by mistake, write an e-mail to tinamariaelena@hotmail.com with your name, right address and order number ASAP.

Notice for russian customers

Russian custom services do not allow any packages for private addresses to enter Russia – only packages for companies can enter Russia.

Additional shipping costs will be paid by the customer.

Questions are the root of all answers.
Don’t Be Shy!