A collection of frequently asked questions.
Please also have a look at my Conditions of Sale
From October 1st 2020 all prints will be in a new improved quality and improved color saturation.
The prints with white background will be warm white.
My prints are always limited edition, signed and numbered.
Printed on warm white 212 g. paper.
The sizes on my website and on Instagram and Facebook are the sizes of the paper – not the painted object/motive.
All prices are listed in USD.
All orders are processed through PayPal where regular credit cards are also accepted.
Free shipping on all orders over $125.
I ship worldwide.
I currently ship orders 2-4 times a week. Arrival time may vary according to destination, but the standard shipping time is 1-3 weekdays, once the order is shipped.
DHL is my current shipping deal and they provide customers with a tracking number when the item is shipped.
However, please note, all VAT or other import taxes that are applied by the postal service in your home country (sometimes up to 25%) are in the responsibility of the buyer and will not be paid in part or in full by Tina Maria Elena. While we regret any delays that may be caused by postal and costums processing in other countries, Tina Maria Elena cannot be responsible for them. Please research your local rules before shipping.
Free shipping on all orders over $150.
If you make an order by mistake, it can be cancelled within 12 hours of being placed. Write an e-mail to firstname.lastname@example.org with your name, and order number.
If you write a wrong shipping address by mistake, write an e-mail to email@example.com with your name, right address and order number ASAP.
Notice for russian customers
Additional shipping costs will be paid by the customer.
Don’t Be Shy!